Returns Policy

Our Extended Christmas Returns Policy
    We have extended our usual time limit for returns over the Christmas period. Gifts bought between 5th November 2020 and 24th December 2020 can be returned up until 7th January 2021. 
    • We really hope that you are happy with your purchase, but if you change your mind you will need to notify Sneezums of your wish to cancel your order.

    • You do not have to provide a reason for the cancellation of the order.

    • There are certain items that are excluded from all refunds. We cannot exchange or refund earrings, body jewellery, beauty products/cosmetics, items made to your specific measurements/requirements or personalised items, or special orders that were ordered especially for you and are not stock items. We also cannot refund items that you have had personalised or altered.  No refund or exchange can be given if the product has been manufacturer registered to a user and/or contains personal data.

    • For combination purchases (e.g. buy one get one free or buy one get another item at a reduced price) you must also return the free or reduced price items to enable an exchange or refund to be processed.

    • You can cancel your order from the moment you have placed your order, but you must tell us within 14 days of receiving the goods should you wish to cancel, by emailing us to shop@sneezums.co.uk

    • Emails will be acknowledged within 2 working days, Monday to Friday 9.30am – 4.00pm excluding bank holidays. Emails received on a Saturday/Sunday will not be picked up until the following Monday.

    • You then have another 14 days from the date that you notify us of your cancellation, to return the goods to us for a full refund.

    • Please note cancellations and refunds for such are at our discretion, however they will not be refused without just cause. In the event of a refund being given, we may still need to charge for the delivery of an order (including deliveries that qualify for free delivery), if that order has already been packaged and/or dispatched or if you do not notify us of your wish to cancel an order within 1 hour of placing your order.

    • Please be aware that Sneezums will not refund the delivery charges when the goods are returned because you have changed your mind.

    • All items must be in their original condition and packaging, unworn, unused, seals unbroken, with nothing missing, together with any accessories, manuals or other documentation and complete with all labels and tags attached.

    • You must complete the Returns Slip that was enclosed with your delivery and send it together with your returns to: Sneezums, 10 Cornhill, Bury St Edmunds, Suffolk, IP33 1BH.

    • Please do not send your purchase back to the manufacturer.

    • We recommend that you use an insured, tracked and signed for delivery service for all returns. Sneezums cannot be held responsible for loss or damage of items when being returned.

    • We will refund your money to the same original method of payment, no later than a further 14 days after receiving the goods back. This time period allows us time to check your returns before we can process your refund. When processing your return, we may need to speak with you before we are able to complete the process.

    • We will email you to tell you when we have processed your return and refund.

    • In the event of you receiving an order that has been damaged or is faulty, please submit a written summary and photographic evidence of all damage to the packaging and product to shop@sneezums.co.uk, together with your order number.

    • Damage to goods must be reported to Sneezums by 12:00 noon on the day following receipt of the delivery. Sneezums will review the evidence and where possible provide a replacement of the damaged item. Please be aware that we must receive the return of the damaged goods before we can send a replacement. Sneezums will check the returned damaged goods before we are able to process a replacement. If stock availability does not allow a replacement product we will offer a refund at the price paid. We will not give a refund on damaged goods that you have tried to repair.  If the damaged item was the only item within your order then we will also refund delivery costs if applicable, however if the item was ordered alongside other items then the delivery costs will not be refundable.

    • If an item is faulty, please email us to shop@sneezums.co.uk within 30 days from receipt of the item, so that we can arrange for a prepaid label to be sent to you and also a replacement or a full refund including the standard delivery charge if applicable. Please be aware that we must receive the return of the faulty goods before we can send a replacement or process a refund. Sneezums will check the returned faulty goods before we are able to process any replacement or refund. We will not give a refund on faulty goods that you have tried to repair. If the faulty item was the only item within your order then we will also refund delivery costs if applicable, however if the item was ordered alongside other items then the delivery costs will not be refundable.

    • This returns policy does not affect your statutory rights.